Golacedress, a renowned women’s fashion website, is dedicated to ensuring customer satisfaction. Understanding that sometimes a product may not meet your expectations, we have a straightforward and customer-friendly return policy.
Return Time Frame
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- Return Window: Customers have 14 days from the date of receipt to initiate a return.
Return Conditions
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- Item Condition: Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
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- Non-Returnable Items: Certain items like final sale products or intimate wear are not eligible for returns due to hygiene reasons.
Return Process
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- Initiating a Return: To start a return process, contact us at [email protected].
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- Return Shipping: Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Refunds
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- Refund Processing: Once we receive and inspect the returned item, a refund will be processed to the original payment method.
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- Refund Time: Please allow up to 10 business days for the refund to reflect in your account.
Exchanges
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- Exchange Option: If you wish to exchange an item, please initiate a return and place a new order for the desired item.
Contact Us
For any questions about our return policy or assistance with returns, please reach out:
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- Email: [email protected]